Steven J Hagen

Performance Management staff support the measurement and management of service delivery performance citywide. Staff includes three Performance Management Analysts, each of whom consults with an assigned group of city departments to prepare, analyze, report, and refine key measures of service performance. T

Doing a good job is no longer good enough for a city government; we must perform on par with the best private sector businesses and seek new ways to do better with the resources we have available.

CSA's Performance Management Unit currently works with the City's leadership and City departments to develop meaningful performance information to guide department and City-level decision making. The unit has a number of key goals, and provides assistance in the following ways:

I have been studying for several years about how the internet or more how search engines work and I have been actively involved as an interface designer in studying how people use the internet. I have been a member of the Google Webmaster community for over 4 years. My area of study for master degree is interface design. And I have done seven major design studies for how to improve traffic results for city, state and the army corps of engineers.

Hummm not a lot of project planning stuff today but it was a busy day over all.

I have to think about how to provide guidance about how to write a Content page. Which seems to be harder then I would have thought original. So that is difficult piece that I need to provide in the near future.

Set up several meetings including one to talk about a model page that I want to use. And they want study material before the meeting. I need to be able to get out the ideas about Graceful Degradation, Accessibility, Semantic Code Use, and Web Standard Code Separation.

Odd collection of different media files you can lose days here.

this is a way to look back at the a site and see how it has looked in the past.

The subject of my blog post most likely

I started working on RichmondGov.Com back in April and over the last six months I am starting to think that I am getting the full scope of what the website is covering. it sounds like i am stupid when I say that but I am coming into an already huge website. and dealing with e-government application, code re-use issue, and to be true more than a little over design.